Below is a summary of our basic Terms of Service, Online Booking Terms of Service, Statement of Understanding and Property Condition Disclaimer.  All services provided are under these basic terms. If you do not agree to these terms and conditions we cannot provide cleaning services for you.  By purchasing our services online or scheduling services with us by phone, e-mail or online, or by using our services,  you agree to the terms of service below.  We reserve the right to alter or modify these terms at any time and your purchase of our services online and/or your continued use of our service implies agreement with these terms.

Online Booking Terms of Service:

Our online booking form is for a fixed amount of hours of cleaning rather than for the entire job. You as the customer shoul decide how many hours of cleaning you think you will need for the project you have in mind and then book that amount of time for the day that you would like the cleaning done. You can book as many hours you choose and
be available to direct our employees on how you want the amount you have booked to be spent. 
Our employees will do the best they can in the time that you have booked. If you are unsure about how much time you need you can call our office to discuss your needs or request an online estimate here and we can give you an approximation of how many hours may be required to complete the project. You should be aware however that in all cases, even in cases where we have provided an estimate, you are purchasing a certain amount of time and our team will do the best job they can in the time available.  
 

Our Normal General Terms of Service are as follows:

Colorado Springs House Cleaning Service, Inc. (CSHCS) agrees to schedule and provide cleaning services to you as per your request. The charges for our service is for the agreed dollar amount for a team of our employees for a maximum of a fixed amount of  team working hours booked with us for cleaning or related services. The charge is for the amount of work hours reserved for you for this job and not for any specific outcome. In the event that our employees complete the job in less time than the maximum amount of time reserved, which may sometimes possible, this charge will remain the same and will not be adjusted (since this time block has been reserved for your job).
Please note that for an average size home a typical move out cleaning or a deep cleaning may require in excess of 10 to 16 work hours. A regular weekly or every other week cleaning in a typical home may require in excess of 6 work hours. Our employees will do the best possible job they can in the time that you have purchased, ie in the time they have available. Since the condition of each home will vary, it is possible that the amount of time purchased is not sufficient and our team will not be able to complete the job in the time available. In such a case you may purchase additional time may at an additional charge. If you choose not to purchase additional time then our employees will do the best possible job they can in the time available. In such a case we will not be able to return to correct anything missed by our employees. We require payment for all services at the time of service by credit or debit card, Paypal or cash. We do not provide any kind of refund for any reason. Please note we do not accept personal checks unless this has been arranged with our office in advance and you provide a valid credit card as a guarantee for the check . In such an event you agree that we may authorize the charge on your card and you agree we may charge your credit card if you do not leave the check or your check is returned to us unpaid. Returned checks will incur a $35 service charge. By using our service you agree to the terms of this agreement and agree to pay the total due to us on your credit or debit card account that you have provided to us and that we have on file in our office for both this and any other services provided to you in the future. You agree that returned check and related charges as well as charges for services provided but not paid for by another manner may be charged to your credit card or processed by us via bank draft to your bank account.

Any alterations or changes involving extra costs will be at an extra charge. All agreements are contingent upon strikes, accidents or delays beyond our control. Customer to carry fire, tornado, liability and other necessary insurance upon above work. Workman's Compensation on above work to be taken out by Colorado Springs House Cleaning Service. Although we take the utmost care in our work, due to the nature of this type of cleaning we cannot accept any responsibility for damage, scratches, loss, breakage, or any other related problems in areas that are being cleaned by our employees. We can assure you however that we are very careful with all surfaces we work on. Our employees may not pull out any appliances (for example a stove, fridge, washer/dryer) for you due to the possibility of causing floor damage, but if you have these appliances moved out yourself we would be more than happy to clean behind them. Our employees will clean with company supplied products. Our employees may not use any product containing bleach. Should you choose to supply specific products for our employees to use then you agree to take responsibility for the outcome.

Please be aware that contractually our employees and former employees are restricted from performing any housekeeping, household  or any  related services for you independently of the company. In consideration of furnishing the CSHCS employee, you agree that you shall not employ, or attempt to employ our employees or former employees independently of CSHCS for a period of two years after you cease to use CSHCS services. In the event that you violate this condition, you agree to pay CSHCS upon demand the sum of $5000.00 as liquidated damages, unless prior written arrangements have been made by you with CSHCS. By using our service either one time or an ongoing basis you agree to be bound by the terms of this agreement. A $35 billing fee will apply if payment is not received at the time of service. Any changes to rate and/or time, be it verbal or in writing will not affect the substance of this agreement and all the terms herein will still apply with the new rate/time.

By using our service you affirm your obligations under this agreement and under the credit card member agreement and acknowledge receipt of the work hours contracted for and  agree to pay the credit card charge due for this service and agree that the card issuer is authorized to pay the amount charged to your card. You further agree that if you have arranged for additional cleanings, occasional cleaning or recurring services that this credit card authorization, and acknowledgment applies for each and every service provided to you by Colorado Springs House Cleaning Service, Inc.  until you provide written notification of cancellation of the service to the company and this cancellation is acknowledged in writing by the company.

If client needs to change a cleaning day or time, we will try to be flexible, however we usually require a minimum of 2 business days notice for any changes, reschedules or cancellations. If a change, reschedule or cancellation is  made with less than 2 business days notice or the client cancels on the day of service then client will be charged for the full amount of the service, since it is not possible at that late stage to obtain a replacement job for our cleaning crews. During peak periods during the year (especially around holidays, month end, etc, ) our schedule may be very booked. During these peak periods, if you are new customer, a customer setting up a one time cleaning or a customer who uses our service occasionally, if you book a cleaning with us for a day that is during our peak periods, we will guarantee that the booking will be a firm booking for the date you request, and the charge for the service will be run on the day that the booking is made. This  booking will cannot be canceled after being booked. This is because once our schedule is filled we turn other potential customers away and so we cannot have last minute cancellations, since we will have turned other potential customers away and we cannot obtain a replacement job for our cleaning crews at that late stage to fill the spot we reserved for you.

We ask that you be home to meet our crew at the agreed time. If you have made arrangements with our office to leave the door unlocked or hide a key then please be aware that in the event that we cannot gain access to your home because you forgot to leave your door unlocked, or forgot to hide the key or at the last minute are not able to meet us, for any reason, to let our crew into your property to do the cleaning, then you agree to reschedule the cleaning to a mutually agreeable day and to pay a $150 lockout fee. If you lock us out and do not plan to reschedule the cleaning then you understand and agree that you will be charged the full charge for the cleaning that was booked. There are no refunds.

Please note that although we take caution when using any cleaning products or equipment, Colorado Springs House Cleaning Service, Inc will not take responsibility for damages caused by cleaning products or equipment provided by the customer. Colorado Springs House Cleaning Service, Inc. will not be held accountable for damages caused by faulty equipment/appliances owned by the client. Colorado Springs House Cleaning service, Inc. is not responsible for damage due to faulty and/or improper installation of any item such light fixtures, all surfaces (unsealed marble, granite, etc.) are assumed sealed and ready to clean without causing harm.

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Statement of Understanding.

 We want to thank you for your business and we look forward to the opportunity to serve you. In order to ensure that we are all on the same page regarding our service we would like to make you aware of our policy for a first time cleaning, a one time cleaning, an occasional cleaning, a deep cleaning, or a move out or move in cleaning service. Although we know that it is not always possible to do this, ideally we prefer that the customer be home on the first time that our employees come to clean your home. This policy ensures that:

  1. You are able to ensure that our employees are aware of your priorities and concerns and that our employees are concentrating on the areas that are important to you.

  2. You are able to observe our employees working so that you are aware of what they are spending their time doing and they are able to give you a heads up on any problem areas.

  3. You are able to do a final walk through with our employees when they get done, to ensure that everything has been done to your satisfaction before our employees leave your home.

With this arrangement, upon arrival at your home, our employees are able to go through your home with you and understand what your concerns and priorities are and they will be able to give you a realistic idea what they believe they will be able to achieve in the amount of time that has been booked. Please remember that our estimate is for a certain amount of time and not for a specific outcome. If the home is not in average condition then it is very possible that the amount of time booked is not sufficient and it will be necessary for you to purchase additional time if you are looking for a specific outcome. Our employees will do the best possible job they can in the time that they have available. In most cases if the home is in average condition and you have realistic expectations, our employees should be able to get the home cleaned to your satisfaction in the time that has been booked. When our employees are done cleaning our employees will do a final walk through with you to ensure you are happy with what they were able to achieve in the time available. If there are any obvious items that our employees should have done then they will be happy to correct the problem on the spot for you before they leave.

This arrangement is our ideal, and when this happens it is rare for us to have any complaints after the fact from our customers. We do however understand that it is not always possible to be there and we are happy to work with you in that case. To avoid potential problems we need to clarify with our policy in such a case.

When the customer is not going to be home, our employees will do the very best possible job they can in the time that you have purchased. Because you are purchasing a certain amount of time and not a specific outcome, our employees may not be able to complete all tasks if they run out of time. If you choose not to be home to ensure they spend their time on areas that are important to you, then you agree and accept that when our employees finally leave your home we will have fully satisfied our contractual obligation to you, even if there are areas that our employees did not get to, and even if there are areas that are not cleaned to your satisfaction. You understand and agree that you have purchased a fixed amount of time and not a specific outcome and that there are no refunds and all sales are final. You further agree that there are no circumstances under which you will be entitled to a refund or the right to dispute the charge with your bank, credit / debit card company for any reason no matter what your claim. You agree that your bank or credit card / debit card company may use this disclaimer to refute any dispute that you initiate. In the event that, for any reason, we are not paid in full  for the work we have provided,  you understand that we will have the right  to file a mechanic's lien on the property that we performed the work on. 

If there is any kind of problem with the cleaning in any of the areas that our employees did clean, we ask you to to call office within 24 hours to let us know your concerns. If we are in agreement, we may at our discretion, agree  to send one of our employees back for up to one work hour (or a team of 2 people for up to 30 min) on a day and time that is mutually convenient to correct the areas of concern. If additional time over and above this one work hour is required then we will be happy to provide this additional time at a reduced hourly rate to ensure that you are happy. Please do not e-mail, phone calls only please. Please understand that any decision by us to provide additional time at no charge is at our discretion and is purely for goodwill purposes only and is not a contractual requirement on our part. You understand and agree that, as indicated above, once our employees leave your property on the day that we do the initial cleaning we have fully met our contractual obligation to you and payment is due in full, even if for some reason you were unhappy. If we offer to return and you refuse or if we do not choose to return for any reason there is no further recourse.

By using our services or by purchasing our cleaning services online, or by scheduling services with us by phone or via e-mail you  understand and agree to this policy. 
Thank You.

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Property Condition Disclaimer

Dear customer, it is always our sincere desire to do our very best to do a great job for you. We do however need to let you know that our estimates are based on the assumption that the property to be cleaned is in average condition. If the property that you have hired us to clean, in our estimation, is below average condition, or the property is not ready for the cleaning services that you contracted us to provide for you, our employees will go ahead and provide the cleaning for you with the understanding that because of these conditions our employees will do the best they can in the time available but we do not guarantee the outcome in any way.

The conditions we are refering to may include one or more of the following situations:

We do not mind tackling a property that is below standard, or a case where you are not completely ready for us to perform the cleaning, however because of the conditions that exist on the property we need to make it very clear that we do not guarantee any specific outcome when our employees have completed the work hours that you are purchasing from us. Our employees will do the best possible job they can in the time available but it is very likely that your landlord, new buyer, inspector, property manager, realtor, or any other person inspecting the property, including yourself, will not be satisfied with the final outcome or the the cleanliness of the property when our crew has used up the hours you have purchased from us. You understand and agree that we will only do what we can in the time we have booked and once we have used up the hours that you have purchased for this cleaning we will have fully met our contractual obligation to you. You understand that you have purchased a fixed amount of time and not a specific outcome and we do not in any way guarantee any specific outcome. You understand and agree that there are no refunds, all sales are final even if you are not satisfied with the outcome. You further agree that there are no circumstances under which you will be entitled to a refund or the right to dispute the charge with your bank, credit / debit card company for any reason no matter what your claim. You agree that your bank or credit card / debit card company may use this disclaimer to refute any dispute that you initiate.

By booking our service via e-mail or phone or any other manner and using our service you understand and agree to these terms. You agree that regardless of the outcome when our employees have completed the time scheduled we have fully completed our contractual obligation to you.
Thank You!